Process Required To Initiate A Warranty Claim
Morgan Truck Body is pleased to announce a streamlined website for Morgan Customers, Distributors and Authorized Repair Centers to file AND track warranty claims. Subsequent to filing a claim, this new program will allow our customers to track their claim 24 hrs. per day, 7 days a week, 365 days a year! It is also equipped to provide the customer access to the contact information for the specific Morgan Warranty Representative assigned to the claim for any follow-up questions and/or concerns.
This program is the new, innovative and user-friendly way to better track and ensure timely facilitation [from Start to Close] of our customers claims, and will assure our customers that warranty concerns are being reviewed promptly and processed efficiently. Please choose Delivery Damage Complaint or Body Warranty Complaint to submit your claims today! If you have any questions regarding the Morgan Website Portal for submitting warranty claims, please contact Morgan Warranty's Department Manager, Chuck Noll by telephone (610-286-2250) or by email email@example.com.
Warranty Procedures (click to expand)
When an approved warranty repair is completed, an invoice must be forwarded within five (5) business days to firstname.lastname@example.org. Or you can mail it to:
Attn: Warranty Department
C/o Morgan corporation
111 Morgan way
Po box 588
Morgantown, pa 19543
All invoices must include:
- Morgan warranty authorization
- Morgan Vanbody serial number
- Description of warranty work completed
- Separate line item for labor
- Separate line item for parts
Note: Failure to include the Morgan warranty authorization # will delay payment, and may void the warranty.
National fleet account claims must be submitted directly to the appropriate fleet headquarters for processing.
Morgan Truck Body warrants the installation of non-Morgan-manufactured components (e.g., liftgates, refrigeration units, overhead doors) for a period of ninety (90) days from the original In-Service date to the original purchaser.
Morgan does not warrant items not manufactured by Morgan Truck Body.
Warranty Claims for non-Morgan-manufactured components are to be handled directly between the repair location/end user and the component manufacturer.
For warranty issues involving non-Morgan-manufactured components, the repair facility or the end user may contact the Morgan Truck Body Warranty Department for assistance in determining how and where the warranty issue can be addressed. Whenever possible, Morgan will direct the warranty issue to the particular component manufacturer's location.
Warranty Contact Information
Eastern (MPM MPD, MEP, MCT and MOH)
Morgan bodies manufactured at Morgantown, PA (MPM), Denver, PA (MPD), Ephrata, PA (MEP), Plainfield, CT (MCT) and Orrville, OH (MOH)
Central (MWI, MTX, MCB, MGA, MOR - Canada side)
Morgan bodies manufactured at Janesville, WI (MWI), Corsicana, TX (MTX), Morgan Canada (MCB), Rydal, GA (MGA), and Portland, OR (MOR) - Canada Side
Western (MAZ, MCA, MCO, MFL, MOR – US side)
Morgan bodies manufactured at Ehrenburg, AZ (MAZ), Riverside, CA (MCA), Denver, CO (MCO), Lakeland, FL (MLK / MFL) and Portland, OR (MOR) – US Side)