Warranty

Warranty Authorization Procedure

All warranty claims must be authorized (via Morgan warranty authorization #) prior to repair work being performed. An eight (8) digit warranty authorization number is assigned to all warranty claims. The authorization number can only be obtained by contacting a Morgan warranty representative. The Morgan serial number (located on the id tag on the roadside bottom rail toward the front of the body) must also be provided.

Pursuant to the terms outlined in Morgan's standard warranty, failure to obtain the proper authorization prior to repair work being performed may result in the denial of a claim.

It is the responsibility of the repair facility and/or end user to obtain proper authorization (Morgan warranty authorization #) from the Morgan warranty department.

Failure to follow the proper maintenance procedures (outlined in the maintenance decal located on the front of your Morgan body and in the Morgan owners / maintenance manual included with every newly manufactured Morgan truck body) may void the Morgan warranty.

An estimate of cost for repairs and/or costs for replacement of defective parts must be provided upon request.

See invoicing procedures for processing invoices for reimbursement.

  1. All Warranty Claims must be authorized by a Morgan Warranty Representative (via Morgan Warranty Authorization #) prior to repair work being performed. The Authorization Number can only be obtained by contacting a Morgan Warranty Representative.
  2. Pursuant to the terms outlined in Morgan's standard Warranty, failure to obtain the proper authorization prior to repair work being performed may result in the denial of a claim. Warranty repairs may only be performed by an Authorized Morgan Repair Facility. Please contact Morgan Warranty for the nearest Authorized Morgan Repair Facility.
  3. Failure to follow the proper maintenance procedures (outlined in the Maintenance Decal located on the front of your Morgan Body and in the Morgan Owners / Maintenance Manual included with every newly manufactured Morgan truck body) may void the Morgan Warranty.

Information Required To Initiate A Warranty Claim

  1. Serial # of van body (located on Serial Plate on roadside, bottom rail, lower front corner of van body)
  2. Nature of warranty claim
  3. Physical location of the van body
  4. Photos showing concern
  5. Point of contact (name, phone #, and e-mail address)

Warranty Invoicing Procedure

When an approved warranty repair is completed, an invoice must be forwarded within five (5) business days to:

Attn: Warranty Department

C/o Morgan corporation
111 Morgan way
Po box 588
Morgantown, pa 19543


All invoices must include:

  1. Morgan warranty authorization
  2. Description of warranty work completed
  3. Separate line item for labor
  4. Separate line item for parts (failure to include the Morgan warranty authorization # will delay payment, and may void the warranty.)

National fleet account claims must be submitted directly to the appropriate fleet headquarters for processing.

Warranty Procedures for Non-Morgan Manufactured Components

Morgan Corporation warrants the installation of non-Morgan-manufactured components (e.g., liftgates, refrigeration units, overhead doors) for a period of ninety (90) days from the original In-Service date to the original purchaser.

Morgan does not warrant items not manufactured by Morgan Corporation.

Warranty Claims for non-Morgan-manufactured components are to be handled directly between the repair location/end user and the component manufacturer.

For warranty issues involving non-Morgan-manufactured components, the repair facility or the end user may contact the Morgan Corporation Warranty Department for assistance in determining how and where the warranty issue can be addressed. Whenever possible, Morgan will direct the warranty issue to the particular component manufacturer's location.

Warranty Contact Information

Eastern (MPA, MPD, MPE, MGA, MFL)

Morgan bodies manufactured at Morgantown, PA (MPA), Denver, PA (MPD), Ephrata, PA (MEP), Rydal, GA (MGA), and Lakeland, FL (MLK / MFL)
Chuck Noll
Phone: 610-286-2250
Fax: 610-286-2744
E-mail: chuck.noll@morgancorp.com

Central (MWI, MTX, MCB, MOR – Canada side)

Morgan bodies manufactured at Janesville, WI (MWI), Corsicana, TX (MTX), Morgan Canada (MCB), and Portland, OR (MOR) – Canada side.
Mike O'Neal
Phone: 610-286-2768
Fax: 608-758-0324
E-mail: mike.oneal@morgancorp.com

Western (MAZ, MCA, MCO, MOR – US side)

Morgan bodies manufactured at Ehrenburg, AZ (MAZ), Riverside, CA (MCA), Denver, CO (MCO) and Portland, OR (MOR) – US side)
Brad Berg
Phone: 610-286-2767
Fax: 608-758-0324
E-mail: brad.berg@morgancorp.com

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